Outage in MURAL

Mural notification emails

Resolved Major
January 30, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have received reports that automated notification emails from Mural are not being sent. We're investigating and will provide updates as our teams work to resolve this as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co
Components affected
MURAL Notifications

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/30/2025 01:53PM

The fix we implemented earlier has been successful in resolving the issue and email notifications are working as expected.

We apologize for the inconvenience this issue caused, and will be conducting a full review to avoid a repeat in the future.

MONITORING 9 months ago - at 01/30/2025 12:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 01/30/2025 12:12PM

Our team is continuing to work on a resolution for the ongoing email notification issue. We will post further updates shortly. In the meanwhile, please refer to our status page here for further live updates: http://status.mural.co/

IDENTIFIED 9 months ago - at 01/30/2025 10:04AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 01/30/2025 09:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 01/30/2025 09:27AM

We have received reports that automated notification emails from Mural are not being sent. We're investigating and will provide updates as our teams work to resolve this as quickly as possible.

Please check our status page for the most up-to-date info: status.mural.co

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