Outage in MURAL

Mural Exports

Resolved Major
April 28, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Attempting to export a mural in PDF or PNG format currently results in an error. We're investigating the issue and will restore normal service as quickly as possible. In the meantime and as a possible workaround, exports in HTML or CSV format are continuing to work as expected. Please check our status page for the most up-to-date info 👉 status.mural.co/
Components affected
MURAL Exports

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/28/2025 08:51PM

The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved.

We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

MONITORING 6 months ago - at 04/28/2025 08:34PM

We've implemented a fix that should resolve the issue with mural exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

INVESTIGATING 6 months ago - at 04/28/2025 07:36PM

Attempting to export a mural in PDF or PNG format currently results in an error. We're investigating the issue and will restore normal service as quickly as possible.

In the meantime and as a possible workaround, exports in HTML or CSV format are continuing to work as expected.

Please check our status page for the most up-to-date info 👉 status.mural.co/

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