Outage in Mux

Video Ingest Processing Delays

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue that is delaying processing of newly ingested on-demand videos.
Components affected
Mux Video - VOD
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 09:09PM

Between 19:54 and 20:20 UTC processing of all on-demand video ingest experienced delays. A fix was deployed at 20:14 UTC and processing delays were fully resolved at 20:20 UTC.

MONITORING about 2 months ago - at 10/30/2024 08:25PM

We are continuing to monitor the system.

MONITORING about 2 months ago - at 10/30/2024 08:23PM

The issue has been identified and a fix has been deployed. All delayed processing has recovered and video ingestion is operating normally.

INVESTIGATING about 2 months ago - at 10/30/2024 08:11PM

We are currently investigating an issue that is delaying processing of newly ingested on-demand videos.

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