Outage in Mux

Video Ingest Processing Delays

Resolved Minor
March 17, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating delays in video ingestion that began around 2:50 AM UTC.
Components affected
Mux Video - VOD
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/17/2025 11:13AM

This incident has been resolved.

MONITORING 3 months ago - at 03/17/2025 10:04AM

Ingest processing throughput has fully recovered and ingest queues have been processed. We are continuing to monitor the situation.

IDENTIFIED 3 months ago - at 03/17/2025 07:54AM

Job processing throughput continues to be delayed. We are continuing to work towards additional mitigations.

IDENTIFIED 3 months ago - at 03/17/2025 06:06AM

We are continuing to work towards a fix for the ingest delays. Tasks continue to be accepted and processed, however they continue to be delayed. We are deploying additional mitigations to improve processing speed.

IDENTIFIED 3 months ago - at 03/17/2025 04:58AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 03/17/2025 04:15AM

The team is continuing to investigate the cause of delays in ingest. An update will be provided as soon as we have identified the issue.

INVESTIGATING 3 months ago - at 03/17/2025 03:38AM

We are currently investigating delays in video ingestion that began around 2:50 AM UTC.

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