Outage in Mux

Video Ingest Processing Delays

Resolved Minor

March 16, 2025 - Started 12 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating delays in video ingestion that began around 2:50 AM UTC.

Components affected

Mux Video - VOD

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 03/17/2025 11:13AM

This incident has been resolved.

MONITORING 12 months ago - at 03/17/2025 10:04AM

Ingest processing throughput has fully recovered and ingest queues have been processed. We are continuing to monitor the situation.

IDENTIFIED 12 months ago - at 03/17/2025 07:54AM

Job processing throughput continues to be delayed. We are continuing to work towards additional mitigations.

IDENTIFIED 12 months ago - at 03/17/2025 06:06AM

We are continuing to work towards a fix for the ingest delays. Tasks continue to be accepted and processed, however they continue to be delayed. We are deploying additional mitigations to improve processing speed.

IDENTIFIED 12 months ago - at 03/17/2025 04:58AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 03/17/2025 04:15AM

The team is continuing to investigate the cause of delays in ingest. An update will be provided as soon as we have identified the issue.

INVESTIGATING 12 months ago - at 03/17/2025 03:38AM

We are currently investigating delays in video ingestion that began around 2:50 AM UTC.

Latest Mux outages

video clips audio loss - 9 days ago

Mux Data Monitoring Issues - 13 days ago

Delayed video ingest and webhook delivery for some customers - 19 days ago

Direct upload failures and playback failures for some customers - 20 days ago

Monitoring dashboard data delayed - about 1 month ago

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