Outage in Mux

Increase in asset ingest errors

Resolved Minor
May 13, 2025 - Started about 6 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where we're seeing elevated numbers of assets erroring on ingest when previously they would have succeeded. The majority of asset ingest is unaffected.
Components affected
Mux Video - VOD
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 05/13/2025 11:48PM

This incident has been resolved.

MONITORING about 3 hours ago - at 05/13/2025 10:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 5 hours ago - at 05/13/2025 08:52PM

For this issue, in particular, some assets that are determined to be non-standard inputs due to high bitrate or GOPs that are too long are the ones that are erroring on ingest more often than they should.

We are continuing to work on a fix for this issue, and will have an update on a fix soon.

IDENTIFIED about 6 hours ago - at 05/13/2025 08:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 6 hours ago - at 05/13/2025 08:01PM

We are currently investigating an issue where we're seeing elevated numbers of assets erroring on ingest when previously they would have succeeded. The majority of asset ingest is unaffected.

Latest Mux outages

Video Ingest Processing Delays - about 2 months ago
Elevated latency on Low Latency Live Streams - 2 months ago
Webhook delays - 2 months ago
Incorrect / Incomplete data in View Stream Exports - 3 months ago
Elevated error rate for image, subtitle, storyboard and gif requests - 5 months ago

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