Outage in Mux

Increase in asset ingest errors

Resolved Minor
May 13, 2025 - Started 23 days ago - Lasted about 4 hours
Official incident page

Need to monitor Mux outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Mux, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue where we're seeing elevated numbers of assets erroring on ingest when previously they would have succeeded. The majority of asset ingest is unaffected.
Components affected
Mux Video - VOD
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 05/13/2025 11:48PM

This incident has been resolved.

MONITORING 23 days ago - at 05/13/2025 10:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 05/13/2025 08:52PM

For this issue, in particular, some assets that are determined to be non-standard inputs due to high bitrate or GOPs that are too long are the ones that are erroring on ingest more often than they should.

We are continuing to work on a fix for this issue, and will have an update on a fix soon.

IDENTIFIED 23 days ago - at 05/13/2025 08:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 23 days ago - at 05/13/2025 08:01PM

We are currently investigating an issue where we're seeing elevated numbers of assets erroring on ingest when previously they would have succeeded. The majority of asset ingest is unaffected.

Latest Mux outages

Intermittent API failures and higher latency on requests and webhooks - 21 days ago
Video Ingest Processing Delays - 3 months ago
Elevated latency on Low Latency Live Streams - 3 months ago
Webhook delays - 3 months ago
Incorrect / Incomplete data in View Stream Exports - 3 months ago

Be the first to know when Mux and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook