Outage in Mux
Increase in asset ingest errors
Resolved MinorIncident Report
We are currently investigating an issue where we're seeing elevated numbers of assets erroring on ingest when previously they would have succeeded. The majority of asset ingest is unaffected.
Components affected
Mux Video - VODTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/13/2025 11:48PM
This incident has been resolved.
MONITORING
11 months ago - at 05/13/2025 10:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 months ago - at 05/13/2025 08:52PM
For this issue, in particular, some assets that are determined to be non-standard inputs due to high bitrate or GOPs that are too long are the ones that are erroring on ingest more often than they should.
We are continuing to work on a fix for this issue, and will have an update on a fix soon.
IDENTIFIED
11 months ago - at 05/13/2025 08:13PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 months ago - at 05/13/2025 08:01PM
We are currently investigating an issue where we're seeing elevated numbers of assets erroring on ingest when previously they would have succeeded. The majority of asset ingest is unaffected.
Latest Mux outages
Mux Dashboard unavailable - 8 days ago
video clips audio loss - about 1 month ago
Mux Data Monitoring Issues - about 2 months ago
Delayed video ingest and webhook delivery for some customers - about 2 months ago
Direct upload failures and playback failures for some customers - about 2 months ago
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