Outage in Mux

Intermittent API failures and higher latency on requests and webhooks

Resolved Minor
May 15, 2025 - Started 21 days ago - Lasted about 22 hours
Official incident page

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Outage Details

Around 16:50 UTC, Mux experienced a brief disruption due to network connectivity issues affecting some webhook events and dashboard sessions. During this period: - Some customers may have experienced delayed webhook event delivery. - Attempts to access the Mux Dashboard may have resulted in errors. - API requests to endpoints such as /video/v1/assets and /video/v1/live-streams may have intermittently failed or taken longer to complete. - Some beacon collection for Data may be interrupted, causing errors making network requests on clients. The SDKs will retry these requests, resulting in no data loss. At this time, all systems have recovered and operating normally. However, this is the third disruption of this type since ~10:50 UTC, and our team is actively working on ensuring that this does not re-occur.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 05/16/2025 03:08PM

This incident has been resolved.

MONITORING 21 days ago - at 05/15/2025 07:24PM

We have narrowed down these issues to networking issues in an underlying service provider's infrastructure, and are working with them to minimize any impact. Our team continues to actively monitor the systems for any impact.

IDENTIFIED 21 days ago - at 05/15/2025 05:26PM

There was a typo in the original message, which should have read (the key word, "not", was missing):

At this time, all systems have recovered and operating normally. However, this is the third disruption of this type since ~10:50 UTC, and our team is actively working on ensuring that this does *not* re-occur.

IDENTIFIED 21 days ago - at 05/15/2025 05:05PM

Around 16:50 UTC, Mux experienced a brief disruption due to network connectivity issues affecting some webhook events and dashboard sessions.

During this period:
- Some customers may have experienced delayed webhook event delivery.
- Attempts to access the Mux Dashboard may have resulted in errors.
- API requests to endpoints such as /video/v1/assets and /video/v1/live-streams may have intermittently failed or taken longer to complete.
- Some beacon collection for Data may be interrupted, causing errors making network requests on clients. The SDKs will retry these requests, resulting in no data loss.

At this time, all systems have recovered and operating normally. However, this is the third disruption of this type since ~10:50 UTC, and our team is actively working on ensuring that this does not re-occur.

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