Outage in Mux

Elevated error rates for segment delivery

Resolved Minor
June 08, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where we're seeing elevated error rates delivering individual segments for HLS playback of videos. We will provide updates as we have them.
Components affected
Mux Video - VOD Mux Video - Live

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/08/2025 08:24AM

This incident has been resolved.

MONITORING 5 months ago - at 06/08/2025 08:02AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 06/08/2025 07:50AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 06/08/2025 07:35AM

As well as increased error rates delivering segments for HLS playback for some assets, we are seeing delays in ingest for some assets as well. Our team continues to investigate all issues.

INVESTIGATING 5 months ago - at 06/08/2025 07:30AM

We are currently investigating an issue where we're seeing elevated error rates delivering individual segments for HLS playback of videos. We will provide updates as we have them.

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