Outage in Mux

Elevated error rates for segment delivery

Resolved Minor
June 08, 2025 - Started about 19 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where we're seeing elevated error rates delivering individual segments for HLS playback of videos. We will provide updates as we have them.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 06/08/2025 08:24AM

This incident has been resolved.

MONITORING about 18 hours ago - at 06/08/2025 08:02AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 18 hours ago - at 06/08/2025 07:50AM

We are continuing to investigate this issue.

INVESTIGATING about 19 hours ago - at 06/08/2025 07:35AM

As well as increased error rates delivering segments for HLS playback for some assets, we are seeing delays in ingest for some assets as well. Our team continues to investigate all issues.

INVESTIGATING about 19 hours ago - at 06/08/2025 07:30AM

We are currently investigating an issue where we're seeing elevated error rates delivering individual segments for HLS playback of videos. We will provide updates as we have them.

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