Outage in Mux

Incomplete data in Monitoring Dashboards for some customers

Resolved Minor

June 09, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Beginning UTC 18:43, we are seeing incomplete data for some customers and are investigating

Components affected

Mux Dashboard Mux Data - Data Collection

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/09/2025 11:17PM

This incident has been resolved.

MONITORING 11 months ago - at 06/09/2025 10:04PM

We are continuing to monitor closely over the next hour for any issues.

MONITORING 11 months ago - at 06/09/2025 07:59PM

We have a fix in place and are monitoring the system. Overall impact to data collection was between 18:43 and 19:39 UTC, with severe impact taking place between 18:43 and 19:00 UTC. Some of the data from this period will fill in, but we expect some amount of view data loss during this period.

IDENTIFIED 11 months ago - at 06/09/2025 07:40PM

The issue has been identified and we are implementing a fix to stabilize.

INVESTIGATING 11 months ago - at 06/09/2025 07:05PM

We are continuing to investigate this issue. CCV and other percentage metrics on the monitoring dashboard are degraded.

INVESTIGATING 11 months ago - at 06/09/2025 06:49PM

Beginning UTC 18:43, we are seeing incomplete data for some customers and are investigating

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