Service Degredation in Mux Data Livestream Health Stats API and Real-Time Engagement Metrics

Mux infrastructure providers have confirmed full recovery of services as of 20:57 UTC and our monitoring confirms that no service degradation remains at this time. Livestream Health Stats API and Real-Time Engagement Metrics at stats.mux.com are operating normally.

As of 20:20 UTC, we are seeing signs of recovery for the Livestream Health Stats API. Both the Livestream Health Stats API and Real-Time Engagement Metrics at stats.mux.com are now beginning to serve traffic.

Our team is continuing to work closely with our infrastructure providers and will provide updates as we move towards service restoration.

As of 20:03 UTC, we are beginning to see recovery on Real-Time Engagement Metrics. We continue to see degradation on Livestream Health Stats API. Our team is continuing to monitor service restoration.

Update: We continue to see a significant portion of traffic experiencing degraded performance across Livestream Health Stats API and Real-Time Engagement Metrics (stats.mux.com). The issue remains linked to an ongoing incident with one of our infrastructure providers.

We are closely monitoring the situation and will provide further updates as we receive them from the provider.

Thank you for your continued patience.

We are currently experiencing a service disruption affecting Mux Data Livestream Health Stats API and Real-Time engagement metrics. The issue is related to an ongoing outage with one of our underlying infrastructure providers.

Our engineering team is actively monitoring the situation and working to mitigate impact where possible. We will continue to provide updates as we learn more.