Outage in Mux

Elevated error rates for video ingest and playback for assets and live streams

Resolved Major
September 22, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
Components affected
Mux Video - VOD Mux Video - Live

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/22/2025 09:36PM

This Incident has been Resoled.

MONITORING 2 months ago - at 09/22/2025 07:25PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 09/22/2025 06:56PM

Our team has implemented a fix to resolve the issue, and is monitoring the situation.
Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.

IDENTIFIED 2 months ago - at 09/22/2025 05:40PM

Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.

INVESTIGATING 2 months ago - at 09/22/2025 04:44PM

The previous status update was marked resolved unintentionally.

Our systems are still experiencing elevated error rates, and our team is actively investigating.

Latest Mux outages

Increase in error rates for image delivery - 9 days ago
EU Data ingest collection issues - 29 days ago
Investigating elevated playback errors on Chrome version 141.0.7390.123 and later - about 1 month ago
Mux Player embeds increased error rates - about 1 month ago
Mux Data Monitoring Latency and Data Loss - about 2 months ago

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