Outage in Mux

Elevated error rates for video ingest and playback for assets and live streams

Resolved Major
September 22, 2025 - Started 6 days ago - Lasted about 5 hours
Official incident page

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Outage Details

The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
Components affected
Mux Video - VOD Mux Video - Live
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/22/2025 09:36PM

This Incident has been Resoled.

MONITORING 6 days ago - at 09/22/2025 07:25PM

We are continuing to monitor for any further issues.

MONITORING 6 days ago - at 09/22/2025 06:56PM

Our team has implemented a fix to resolve the issue, and is monitoring the situation.
Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.

IDENTIFIED 6 days ago - at 09/22/2025 05:40PM

Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.

INVESTIGATING 6 days ago - at 09/22/2025 04:44PM

The previous status update was marked resolved unintentionally.

Our systems are still experiencing elevated error rates, and our team is actively investigating.

Latest Mux outages

We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams - 6 days ago
Increased errors in playback - 10 days ago
Mux Data monitoring metrics incomplete/latent - 23 days ago
Some assets generated from live streams stalling at the end - about 1 month ago
Errors in Mux Data Collection - about 2 months ago

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