Outage in N-able
We are currently experiencing an issue with Salesforce that is impacting our ability to access and manage customer cases through our normal support systems. As a result, there may be delays in our response times and case handling.
Resolved Minor
September 16, 2026 - Started 11 days ago
- Lasted about 13 hours
Incident Report
Summary AI Generated
N-able experienced a 13-hour Salesforce outage that disrupted their ability to access and manage customer cases, causing delays in support response times. Chat support and the N-ableMe customer portal were affected across Americas, APAC, and Europe regions. Salesforce identified and addressed the issue, with services recovering and teams regaining access, while N-able continued monitoring for full stability.
We are currently experiencing an issue with Salesforce that is impacting our ability to access and manage customer cases through our normal support systems. As a result, there may be delays in our response times and case handling.
N-ableMe, our customer service portal, may also exhibit degraded performance.
While this issue is ongoing, we recommend contacting our Support Team by phone for any urgent assistance or service-impacting issues.
Salesforce has acknowledged the issue and is actively investigating. You can follow the latest updates on the Salesforce Status page: https://status.salesforce.com/incidents/20004433
N-ableMe, our customer service portal, may also exhibit degraded performance.
While this issue is ongoing, we recommend contacting our Support Team by phone for any urgent assistance or service-impacting issues.
Salesforce has acknowledged the issue and is actively investigating. You can follow the latest updates on the Salesforce Status page: https://status.salesforce.com/incidents/20004433
Components affected
N-able Chat Support (Americas) N-able Me (Americas) N-able Chat Support (APAC) N-able Me (APAC) N-able Chat Support (Europe) N-able Me (Europe)Trusted by 1,000+ teams
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MONITORING
We are seeing signs of recovery, and services are beginning to become operational. Our teams are gradually regaining access to Salesforce and related functionality.
At this time, we continue to actively monitor the situation to ensure service stability. We will provide a further update once Salesforce has confirmed that the issue has been fully resolved.
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