Incident Report
**N-able® Passportal (All Regions)**
We are aware that some customers may see a Chrome notification indicating that the Passportal browser extension violates Chrome Web Store policy.
This notification is related to a Chrome Web Store compliance review. Our teams are actively working to address Google’s requirements and restore the extension’s status.
**Workaround:**
While the Chrome extension is unavailable, customers can use either of the following options:
Passportal Web App: Log in directly to the Passportal web app and copy credentials from there. This is the most reliable option and works for all customers regardless of browser.
Alternate Browser: If the Passportal extension remains enabled in another installed browser, such as Edge or Firefox, customers can continue using the extension there in the interim.
We will provide additional updates as soon as more information is available.
We are aware that some customers may see a Chrome notification indicating that the Passportal browser extension violates Chrome Web Store policy.
This notification is related to a Chrome Web Store compliance review. Our teams are actively working to address Google’s requirements and restore the extension’s status.
**Workaround:**
While the Chrome extension is unavailable, customers can use either of the following options:
Passportal Web App: Log in directly to the Passportal web app and copy credentials from there. This is the most reliable option and works for all customers regardless of browser.
Alternate Browser: If the Passportal extension remains enabled in another installed browser, such as Edge or Firefox, customers can continue using the extension there in the interim.
We will provide additional updates as soon as more information is available.
Components affected
N-able Passportal (Americas) N-able Passportal (APAC) N-able Passportal (Europe)Trusted by 1,000+ teams
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IDENTIFIED
We have identified the issue as a privacy policy documentation clarification. This is not a product or security issue. Our team is updating the documentation to align with Chrome Web Store requirements and is working through the review process.
**Workaround:**
While the Chrome extension is unavailable, customers can use either of the following options:
* **Passportal Web App:** Log in directly to the Passportal web app and copy credentials from there. This is the most reliable option and works for all customers regardless of browser.
* **Alternate Browser:** If the Passportal extension remains enabled in another installed browser, such as Edge or Firefox, customers can continue using the extension there in the interim.
* **“Keep this extension” (existing installs only):** if a user already has the extension installed and Chrome shows the “Off – violates Chrome Web Store policy” prompt, they may choose to select “Keep this extension” to re-enable it.
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