Outage in N-able

N-able Technical Support - Phone System

Resolved Minor

September 21, 2026 - Started 6 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

N-able experienced a phone system outage lasting approximately 1.2 hours that affected customer support lines across all regions, including Americas, APAC, and Europe. Customers were unable to reach technical support by phone during this period. As a workaround, customers were directed to use N-ableMe or live chat for immediate assistance while the issue was investigated with the vendor.

**N-able Technical Support - Phone System**

We're currently experiencing difficulties with our phone system that may impact our customers ability to contact us through phone.
We are investigating this issue with the help of the vendor and will provide updates regularly.

In the meantime, we advise our customers and partners to use N-ableMe (https://me.n-able.com) to contact Support and to use live chat as an alternative if they require immediate assistance.

Components affected

N-able Phone Support (Americas) N-able Phone Support (APAC) N-able Phone Support (Europe)

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