Outage in N-able

N-able® Adlumin XDR & MDR (All Regions)

Resolved Minor

September 16, 2026 - Started 11 days ago - Lasted 5 days

Incident Report

Summary AI Generated

N-able Adlumin XDR & MDR experienced a performance issue across all regions (Americas, APAC, and Europe) lasting approximately 121 hours, during which macOS agent build requests were delayed and remained stuck in a pending state. The issue affected both XDR and MDR services globally. A fix was identified and implemented, with the team continuing to monitor the situation following a partial service restoration for some customers during the investigation.

N-able® Adlumin XDR & MDR (All Regions)

There is an identified issue with Adlumin XDR that is affecting performance.

We are currently investigating delays affecting the processing of macOS agent build requests. Requests submitted may remain in a pending state and have not completed processing.

We are currently investigating to identify the root cause. Please check back for updates.

Components affected

N-able Adlumin XDR (Americas) N-able Adlumin MDR (Americas) N-able Adlumin XDR (APAC) N-able Adlumin MDR (APAC) N-able Adlumin XDR (Europe) N-able Adlumin MDR (Europe)

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Latest Updates ( sorted recent to last )

MONITORING

We have identified the issue and implemented a fix. Our team will continue to closely monitor the situation. Please check back for further updates.

UPDATE

We're continuing to investigate the root cause. Please check back for updates.

INVESTIGATING

We are continuing to investigate the root cause of this issue. Please check back for updates.

UPDATE

We continue to investigate this issue. Service has been restored for a subset of affected customers.

INVESTIGATING

Investigation is still on-going.

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