N-able Outage History

N-able Cove Data Protection experienced a performance issue affecting the Germany (Europe) region due to problems with two storage nodes. The incident impacted the Cove Data Protection service for European users for 2.4 hours while the team investigated the root cause.

The HH1 data center in Hamburg became unreachable, causing performance issues for N-able Cove Data Protection and Cove DRaaS services in the EMEA region, specifically Germany. The incident affected European users of both Cove Data Protection and Cove DRaaS services for approximately 3.2 hours. The Hamburg link was restored and the team continued monitoring to ensure stability.

N-able Take Control experienced performance issues affecting the APAC and Americas regions, impacting users of Take Control integrated with both N-Central and N-Sight platforms. The incident lasted 5.8 hours before N-able implemented a fix and resolved the performance problems.

N-able Passportal in the EMEA region experienced an issue causing users to be automatically logged out of the web application after just a few minutes of use. The incident affected the Passportal service in Europe and lasted approximately 1.2 hours. The issue was under investigation with no resolution details provided in the available updates.

N-able N-central hosted service experienced an issue affecting scheduled tasks including reports and regular maintenance operations across all regions (Americas, APAC, and Europe) for 16.7 hours. The root cause was identified and fixes were implemented in a phased rollout, starting with APAC servers followed by Europe and Americas servers on May 12-13. Servers were briefly unavailable during the fix implementation as services were restarted.

N-able Cove Data Protection experienced a performance issue affecting a single storage node in the US region. The incident impacted the Americas region and lasted approximately 150 hours while the team investigated the root cause. The service was classified as having minor impact during the outage period.

N-able Adlumin experienced a UI issue that prevented existing data from displaying in the portal for multiple data sources including S1, VPN, Azure, and Office 365, though detections continued to function normally. The incident lasted 70.2 hours and affected all regions (Americas, APAC, and Europe), with the fix gradually propagating to customers over several days. The issue was resolved first for US customers, followed by other regions, with Europe experiencing the longest delays in receiving the complete fix.

N-able N-sight RMM experienced an issue affecting the Automated Task feature across Americas and Europe regions for 40 minutes. The company identified the root cause and implemented a fix. The service is now being monitored to ensure the resolution is stable.

N-able Cove Data Protection experienced an issue affecting message backup functionality for a subset of users and specific domains across APAC, EMEA, and Americas regions, preventing In-Place Archive messages from being backed up properly. The team identified the root cause and developed a patch to restore normal backup operations. The incident lasted approximately 11 days before resolution.

N-able experienced issues with asset updates in Ecoverse, specifically affecting the Patch service for Linux and Mac systems, where changes were processed more slowly than normal. The incident impacted multiple European components including N-central (both on-premise and hosted), N-sight RMM, and Take Control services. The service disruption lasted 4.7 hours, though no data was lost during the processing delays.