DPD-BE return label generation failures

We've identified an issue with DPD-BE that may result in return label generation failures for customers attempting to initiate a return. This began around 10:30 AM PST. We've reached out to the carrier and are currently awaiting further insights.We'll share updates as soon as we receive more information.

We are continuing to work closely with **DPD-BE** to resolve the ongoing issue affecting return label generation. As previously communicated, this is an outage on **DPD-BE's side**, impacting customers attempting to initiate returns. Our teams remain engaged with their contacts at DPD-BE, and we will provide another update in the next hour or as soon as significant new information becomes available.

We are continuing to work closely with **DPD-BE** to resolve the ongoing issue affecting return label generation. As previously communicated, this is an outage on **DPD-BE's side**, impacting customers attempting to initiate returns. Our teams remain engaged with their contacts at DPD-BE, and we will provide another update in the next hour or as soon as significant new information becomes available.

Our team received confirmation from DPD-BE that they are investigating this issue further. We will continue to follow up and provide more information as it becomes available. We expect the next update to be provided by 9:00 AM CEST.

We have confirmed that the issue is on the carrier side (DPD-BE) and continues to impact return label generation for customers attempting to initiate returns. The Narvar team is working closely with DPD-BE to help resolve the issue as quickly as possible. We remain in active communication and will share further updates as soon as more information becomes available from the carrier. Thank you for your patience and understanding.