Outage in Narvar

Issues with Return Override Codes

Resolved Minor
July 02, 2025 - Started 14 days ago - Lasted about 3 hours

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Outage Details

We are currently investigating an issue impacting item visibility for returns initiated using return override codes. Returns initiated normally by end users are not impacted by this issue. Our team is actively working to determine the root cause and provide a solution. We will provide further updates as additional information becomes available. We appreciate your continued patience and understanding.
Components affected
Narvar Returns
Latest Updates ( sorted recent to last )
INVESTIGATING 14 days ago - at 07/02/2025 07:50PM

We are currently investigating an issue impacting item visibility for returns initiated using return override codes. Returns initiated normally by end users are not impacted by this issue. Our team is actively working to determine the root cause and provide a solution. We will provide further updates as additional information becomes available. We appreciate your continued patience and understanding.

IDENTIFIED 14 days ago - at 07/02/2025 08:59PM

Our engineering team has identified the root cause of the issue impacting return override codes. We are currently working on preparing a hotfix to resolve this issue. We will share more information as soon as it becomes available. Thank you for your continued patience and understanding.

IDENTIFIED 14 days ago - at 07/02/2025 09:52PM

Our engineering team has prepared a hotfix to address the issue impacting return override codes and is currently in the process of validating the fix. Once testing is complete, we will proceed with deployment. We will provide the next update as soon as the hotfix has been implemented or if there are any changes to the timeline. Thank you for your continued patience and understanding.

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