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Outage in National Student Clearinghouse

Service Interruption Alert

Resolved Major
December 03, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently experiencing issues with our Verification Services DegreeVerify, EnrollmentVerify, DiplomaVerify, & Insights API & Website customers, as well as School secure site logins and Transcript Services secure site logins and dependent functions, which may affect your ability to complete verification requests and process transcripts. Our team is working to resolve this as quickly as possible. We apologize for the inconvenience.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/03/2025 06:02PM

The issues with our Verification Services DegreeVerify, EnrollmentVerify, DiplomaVerify, & Insights API & Website functionality, as well as with our school secure site logins and Transcript Services secure site logins and dependent functions, have been resolved.

MONITORING 4 months ago - at 12/03/2025 05:01PM

We’re beginning to see recovery with our Verification Services DegreeVerify, EnrollmentVerify, DiplomaVerify, & Insights API & Website functionality, as well as with our school secure site logins and Transcript Services secure site logins and dependent functions. We will continue to monitor verification requests and transcript processing to ensure this recovery continues. As long as no new issues occur by 1 pm EST, we will mark this issue as resolved.

INVESTIGATING 4 months ago - at 12/03/2025 02:24PM

We’re currently experiencing issues with our Verification Services DegreeVerify, EnrollmentVerify, DiplomaVerify, & Insights API & Website customers, as well as School secure site logins and Transcript Services secure site logins and dependent functions, which may affect your ability to complete verification requests and process transcripts. Our team is working to resolve this as quickly as possible. We apologize for the inconvenience.

INVESTIGATING 4 months ago - at 12/03/2025 02:09PM

We’re currently experiencing issues with our Verification Services DegreeVerify, EnrollmentVerify, DiplomaVerify, & Insights API & Website customers, as well as School secure site logins and Transcript Services secure site logins and dependent functions, which may affect your ability to complete verification requests and process transcripts. Our team is working to resolve this as quickly as possible. We apologize for the inconvenience.

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