Outage in NavVis
Panorama and Point Cloud Views Issue in IVION
Resolved MajorIncident Report
Dear IVION Users,
We’re currently experiencing an issue where the Panorama and Point Cloud views may not display in some IVION instances. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time.
Thank you for your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 08/27/2025 05:42PM
Dear IVION Users,
We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views.
Thank you for your cooperation during our investigation and monitoring phases.
If you're experiencing further issues: Please Restart your Instance.
Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance)
If after restarting, you're still experiencing issues, please reach out to Support at Support@navvis.com
Best,
NavVis Team
MONITORING
6 months ago - at 08/27/2025 05:41PM
Dear IVION Users,
We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views.
Thank you for your cooperation during our investigation and monitoring phases.
If you're experiencing further issues: Please Restart your Instance.
Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance)
If after restarting, you're still experiencing issues, please reach out to Support at Support@navvis.com
Best,
NavVis Team
MONITORING
6 months ago - at 08/27/2025 02:05PM
Dear IVION Users,
The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the stability of the Panorama and Point Cloud views.
Thank you for your continued patience.
INVESTIGATING
6 months ago - at 08/27/2025 11:27AM
Dear IVION Users,
We’re currently experiencing an issue where the Panorama and Point Cloud views may not display in some IVION instances. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time.
Thank you for your understanding.
Latest NavVis outages
Temporary API unavailability - 3 days ago
Redeployment Required for Newly Created IVION Instances - 3 months ago
Instance Instability - 5 months ago
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