Outage in NavVis

Japan Server: Unable to crop and download point cloud on IVION, maps and navgraph creation, automatic alignment

Resolved Major

February 14, 2025 - Started 12 months ago - Lasted about 12 hours
Official incident page

Incident Report

Ongoing Issue – Japan Server We are investigating an issue affecting Enterprise users on the Japan server, impacting Crop & Download point cloud, maps & navgraph creation, and automatic alignment. Our team is working on a fix with the highest priority. Updates will follow — thank you for your patience.

Need to monitor NavVis outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/15/2025 12:44AM

Resolved - Japan Server

We are pleased to inform you that the issue affecting Enterprise users on the Japan server has been successfully resolved. Our team has implemented a solution, and services are now operating as expected.

We appreciate your understanding and cooperation throughout this incident.

Best,
NavVis Support

MONITORING 12 months ago - at 02/14/2025 03:17PM

Monitoring – Japan Server

We are pleased to inform you that the root cause has been identified, and we are currently monitoring the situation. Enterprise users on the Japan server should now be able to use Crop & Download for point clouds, maps & NavGraph creation, and automatic alignment again. We appreciate your understanding and cooperation throughout this incident.

IDENTIFIED 12 months ago - at 02/14/2025 01:09PM

Ongoing Issue – Japan Server

We are investigating an issue affecting Enterprise users on the Japan server, impacting Crop & Download point cloud, maps & navgraph creation, and automatic alignment. Our team is working on a fix with the highest priority. Updates will follow — thank you for your patience.

Latest NavVis outages

Temporary API unavailability - 3 days ago

Redeployment Required for Newly Created IVION Instances - 3 months ago

Instance Instability - 5 months ago

Bulk migration of datasets to Dataset Management results in instance unresponsiveness. - 5 months ago

Panorama and Point Cloud Views Issue in IVION - 6 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook