Outage in NCR Aloha

Service degraded for CMC and Online Ordering

Resolved Minor
March 03, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Valued Clients, We understand you are experiencing issues with the services. Update on Service Disruption: We are experiencing a temporary issue affecting CMC and Online Ordering Services. Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/03/2025 08:00PM

ear Valued Clients,
Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting CMC and Online Ordering Services.

Resolved: Our monitoring systems alerted us, leading to immediate resolution efforts. Services are now fully restored.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur, as part of root cause analysis teams will be performing mandatory overnight system updates.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

INVESTIGATING about 1 month ago - at 03/03/2025 06:42PM

Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: We are experiencing a temporary issue affecting CMC and Online Ordering Services.

Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING about 1 month ago - at 03/03/2025 06:41PM

Dear Valued Clients,
We understand you are experiencing issues with the services.
Update on Service Disruption: We are experiencing a temporary issue affecting CMC and Online Ordering Services.

Quick Action: Our monitoring systems alerted us that the system is degraded and not operating at 100%. We are taking immediate action to restore services to their full capacity. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

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