Outage in NCR Voyix
Digital Coupons, Pharmacy, TDM, Catalog, Order, and Stored Value - NAMER
Resolved MinorIncident Report
Summary AI Generated
NCR Voyix experienced sporadic performance issues affecting Digital Coupons, Pharmacy, TDM, Catalog, Order, and Stored Value services in the NAMER region, causing slow response times for these applications. The incident lasted 5.7 hours while the team worked with partners to make necessary environmental adjustments. The issue was resolved after monitoring confirmed response times returned to expected levels across all affected applications.
Dear Valued Clients,
We are experiencing a sporadic issue affecting the response times for Digital Coupons, Pharmacy, TDM, and Stored Value in NAMER
Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 03/09/2026 07:27PM
Dear Valued Clients,
Thank you for your patience, we have monitored the environment for the last two hours and can confirm the incident is now resolved.
We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.
The NCR Voyix Team
MONITORING
8 days ago - at 03/09/2026 06:01PM
Dear Valued Clients,
We are continuing to monitor to ensure stability and resolution.
The NCR Voyix Team
MONITORING
8 days ago - at 03/09/2026 04:48PM
Working with our partner, we have made the necessary adjustments to the environment and are now seeing the expected response times across all applications. We will continue to monitor the environment for the next hour.
NCR Voyix
IDENTIFIED
8 days ago - at 03/09/2026 03:57PM
We are currently working to resolve the issue and are working to make the necessary adjustments within the environment.
NCR Voyix
IDENTIFIED
8 days ago - at 03/09/2026 02:26PM
Dear Valued Clients,
We appreciate your patience. We have identified the cause of this incident and are working to resolve the issue.
During this time, you may see slow response times from the applications.
We will continue to communicate with you as quickly as possible, and details will be shared as they become available.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
INVESTIGATING
8 days ago - at 03/09/2026 01:59PM
We are continuing to investigate the cause and will continue to provide updates.
INVESTIGATING
8 days ago - at 03/09/2026 01:46PM
Dear Valued Clients,
We are experiencing a sporadic issue affecting the response times for Digital Coupons, Pharmacy, TDM, and Stored Value in NAMER
Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
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