Outage in NCR Voyix
Order Service Failures
Resolved MajorIncident Report
We have seen multiple short-term slowdown events for Order Service. We are investigating this issue and will share any updates here. We apologize for any inconvenience this may have caused.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 12/22/2022 10:15PM
On Tuesday afternoon we had two spikes in database query response times. After further investigation we have attributed these to query wait time caused by table locks. These locks caused connection saturation which caused API request timeouts. We have changed the write ahead logging size on our database to mitigate this issue. We will continue to monitor over the next couple days while we add alerting to monitor for this scenario in the future.
INVESTIGATING
over 3 years ago - at 12/21/2022 04:41PM
Everything is functioning as expected, and we have an active P1 case open with our cloud vendor to discover the cause of yesterday's 2 issues.
INVESTIGATING
over 3 years ago - at 12/20/2022 07:27PM
We have seen multiple short-term slowdown events for Order Service. We are investigating this issue and will share any updates here. We apologize for any inconvenience this may have caused.
Latest NCR Voyix outages
Silver APIs Inaccessible - 2 days ago
CMC degraded performance - 3 days ago
Degraded State for CDM - 7 days ago
Secure Pay - Subset of Customers - Unable to Process - 8 days ago
Command Center Degraded in Namer Region - 8 days ago
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