Outage in NCR Voyix

BSL Prod API Gateway is down

Resolved Major

January 13, 2024 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

This impacts customers still on AWS messaging for webhook order events and any customer using web socket connections to get orders to their sites through BSL. We are actively working on the situation.

Components affected

NCR Voyix Order-US

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/16/2024 05:15PM

This incident has been resolved. Please reach out to support if you see any continued issues.

MONITORING about 2 years ago - at 01/14/2024 03:22AM

All BSL systems are operational. We will continue to monitor. Please reach out to support if you see any continued issues.

MONITORING about 2 years ago - at 01/14/2024 02:30AM

We are continuing to monitor the progress of the Notifications Service coming back up.

MONITORING about 2 years ago - at 01/14/2024 01:36AM

As a result of emergency maintenance on the BSL Notifications Service (primarily used for online Ordering), we have had to change the IP address of notifications.ncrplatform.com. Best practice is to have DNS based firewall rules, but if you have any IP based rules in place at your stores, then you will need to update the firewall rules. Please reach out to support if you have any questions about this change. We expect things to come back online within the next hour.

INVESTIGATING about 2 years ago - at 01/14/2024 12:03AM