Calls continuing to ring after pickup and audio disruption on some accounts.

After a successful period of monitoring, we are marking this incident as resolved. We will publish further detail within then next few working days.

Expected performance has resumed across the affected zone and we are seeing service return to normal for those affected accounts. We will continue monitoring for an extended period.

We are still working on the issue and are seeing improvements in some cases. Will provide a further update in 20 minutes.

Our team have identified the affected services and are working to resolve. Will provide a further update within 20 minutes.

We're investigating some reports of calls continuing to ring after being picked up by an extension and audio disruption, on some end user accounts. We are seeing traffic flowing normally on most. Our team are investigating with priority. Will provide a further update in 20 minutes.