Slow Response Times

At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally.

We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days.

If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely.

We’ll share another update here tomorrow or add additional information if anything further changes.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available.

If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/

Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability.
We will provide another update as more information becomes available or if the situation changes.

Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely.

We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it.

We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps.

Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering.

We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps.

We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available.

If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps.

We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available.

If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps.

We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available.

If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps.

We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available.

If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/