Outage in NetDocuments US
Service Disruption
Resolved MajorIncident Report
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Components affected
NetDocuments US PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 05/09/2026 01:12AM
The issue with the US Service is resolved.
If you have any questions we can assist with, please contact Support via the portal:
https://support.netdocuments.com/
MONITORING
about 12 hours ago - at 05/09/2026 12:06AM
We have remediated the issue with the US Service. The Service response has returned to normal.
If you have any questions we can assist with, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
about 12 hours ago - at 05/08/2026 11:39PM
We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice.
Opening documents via Office for the web or downloading documents directly should be functioning normally.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
about 13 hours ago - at 05/08/2026 11:10PM
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
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