Outage in NetDocuments US
Search Performance Issues
Resolved MinorIncident Report
Summary AI Generated
NetDocuments US experienced a 3.8-hour search performance incident affecting a limited subset of users with symptoms including slowness, search failures, and workspace loading issues. The Search component was impacted before the issue was resolved and confirmed stable.
We are currently investigating an issue with the US Service. A limited set of users may experience general slowness, search issues, or the inability to load workspaces.
We will continue to provide updates to this post as the issue is investigated further.
If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Components affected
NetDocuments US SearchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/02/2026 08:01PM
This incident has been resolved.
MONITORING
1 day ago - at 11/02/2026 05:53PM
We have resolved the issue impacting the US Service search performance.
If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/
INVESTIGATING
1 day ago - at 11/02/2026 04:18PM
We are currently investigating an issue with the US Service. A limited set of users may experience general slowness, search issues, or the inability to load workspaces.
We will continue to provide updates to this post as the issue is investigated further.
If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
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