Outage in NetDocuments US
Service Disruption - US Service
Resolved MajorIncident Report
Summary AI Generated
NetDocuments US Service experienced a major disruption lasting 5.3 hours that affected the platform and caused slow response times. The issue was identified and resolved, with service performance returning to normal levels.
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Components affected
NetDocuments US PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/19/2026 06:14PM
We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels.
We will continue to monitor the situation closely and provide updates to this post if anything changes.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
MONITORING
4 days ago - at 05/19/2026 05:36PM
We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal.
We will continue to monitor the situation closely and provide updates to this post if anything changes.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
INVESTIGATING
4 days ago - at 05/19/2026 04:28PM
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
4 days ago - at 05/19/2026 03:30PM
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
4 days ago - at 05/19/2026 02:43PM
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
4 days ago - at 05/19/2026 02:09PM
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
4 days ago - at 05/19/2026 01:29PM
We are continuing to investigate an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
4 days ago - at 05/19/2026 12:59PM
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
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