Outage in NetDocuments US
M365 Outlook and Co-Author Login Error
Resolved MinorIncident Report
Summary AI Generated
NetDocuments experienced a ~1.8-hour outage affecting M365 Outlook integration and Co-Author Login, caused by a global incident with a third-party provider. During the disruption, users were advised to use ndOffice as a workaround for saving and editing documents. The issue was resolved and confirmed stable on July 16, 2026.
We have identified an issue affecting M365 Outlook and Co-Author Login to be a global incident with a third-party provider.
We are working with the third party on a resolution.
As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Components affected
NetDocuments US PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/16/2026 12:32PM
The issue affecting M365 Outlook and Co-Author Login is resolved.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
MONITORING
2 days ago - at 07/16/2026 11:38AM
The issue affecting M365 Outlook and Co-Author Login has been resolved, and we will continue to monitor closely.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
IDENTIFIED
2 days ago - at 07/16/2026 10:45AM
We have identified an issue affecting M365 Outlook and Co-Author Login to be a global incident with a third-party provider.
We are working with the third party on a resolution.
As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
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