Outage in NetDocuments US
Smartview Document Previewing
Resolved MinorIncident Report
Summary AI Generated
NetDocuments US experienced a 72.6-hour outage affecting SmartView document previews and file details, which failed to load while all other service features remained operational. The issue was traced to Azure connectivity problems with third-party partners, with remediation applied before full resolution was confirmed. Users were able to work around the disruption by opening documents directly via the web or through ndOffice until the issue was fully resolved on September 21, 2026.
We are currently investigating an issue with Smartview document previews and file details failing to load in the US Service.
All other features of the Service are functioning normally.
Opening documents directly via the web or through ndOffice is the recommended workaround to view documents until the issue is resolved.
We will continue to update this post as more information is available.
If you are experiencing difficulty, please contact support via the portal to log your Support case.
https://support.netdocuments.com/
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/21/2026 04:30PM
The issue affecting SmartView document previews in the US Service has been resolved.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
MONITORING
4 days ago - at 09/19/2026 03:27AM
We have remediated the issue affecting SmartView document previews in the US Service and are continuing to troubleshoot Azure connectivity with our third-party partners.
We continue to monitor the situation closely and will provide further updates to this post if anything changes.
If you are still experiencing issues or have further questions, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
4 days ago - at 09/18/2026 03:56PM
We are currently investigating an issue with Smartview document previews and file details failing to load in the US Service.
All other features of the Service are functioning normally.
Opening documents directly via the web or through ndOffice is the recommended workaround to view documents until the issue is resolved.
We will continue to update this post as more information is available.
If you are experiencing difficulty, please contact support via the portal to log your Support case.
https://support.netdocuments.com/
Latest NetDocuments US outages
M365 Outlook and Co-Author Login Error - 2 months ago
US Service - Navigation Error - 3 months ago
Service Disruption - US Service - 4 months ago
Service Disruption - US Service - 4 months ago
Service Disruption - 5 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
