Outage in NetDocuments US
Service Disruption - US Service
Resolved MinorIncident Report
Summary AI Generated
NetDocuments US Service experienced a disruption that affected the platform for 1.6 hours. The issue was identified and remediated, with service response returning to expected performance levels. The incident was fully resolved with normal operations restored.
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Components affected
NetDocuments US PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/18/2026 11:12PM
The issue affecting the US service has been fully resolved.
If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/
MONITORING
5 days ago - at 05/18/2026 10:43PM
We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance.
We are continuing to monitor the situation closely and will provide updates to this post if the situation changes.
If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
IDENTIFIED
5 days ago - at 05/18/2026 10:06PM
We are have identified the issue causing the disruption in the US Service and are working toward remediation.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
INVESTIGATING
5 days ago - at 05/18/2026 09:42PM
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
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