Outage in NetDocuments US

PatternBuilder 500 Error

Resolved Minor

April 27, 2026 - Started about 21 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED about 20 hours ago - at 04/27/2026 02:52PM

This incident has been resolved.

MONITORING about 21 hours ago - at 04/27/2026 02:19PM

A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working.

We will continue to provide updates as monitoring continues

If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

IDENTIFIED about 21 hours ago - at 04/27/2026 02:08PM

We have identified an issue causing a 500 error when loading a PatternBuilder app.

Updates will be posted here as the investigation progresses.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

INVESTIGATING about 21 hours ago - at 04/27/2026 02:04PM

We are investigating an issue causing a 500 error when loading a PatternBuilder app.

Updates will be posted here as the investigation progresses.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Latest NetDocuments US outages

Performance Metrics Not Loading - 2 months ago

Server Error - 2 months ago

Performance Metrics Not Loading - 2 months ago

Performance Metrics Not Loading - 3 months ago

Service Disruption - 4 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook