Slow Response Times

At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected.

If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed.

We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes.

If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/