Outage in Netskope

Netskope Service - DNS issues with goskope.com domain- Global impact

Resolved Minor
February 20, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue at the highest priority. Please see the support announcement for further details: High level Impact statement: 1-Users will experience disconnections to websites/ SaaS applications for traffic steered via Netskope for all inline steering methods. 2-Tenant admins will experience UI errors.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/20/2023 10:57AM

Netskope has recovered the services globally. We will continue monitoring the services.

MONITORING about 2 years ago - at 02/20/2023 10:48AM

Netskope has recovered majority of the services globally and currently working on recovering the services across EU region, We continue to investigate and monitor the services

MONITORING about 2 years ago - at 02/20/2023 10:20AM

Netskope has recovered majority of the services. We are working on validating and monitoring the status.

MONITORING about 2 years ago - at 02/20/2023 09:36AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 02/20/2023 08:24AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 02/20/2023 08:04AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 02/20/2023 07:28AM

Netskope continues to validate and monitor the service recovery.

INVESTIGATING about 2 years ago - at 02/20/2023 06:54AM

The services are recovering slowly and Netskope continues to validate.

INVESTIGATING about 2 years ago - at 02/20/2023 06:44AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 02/20/2023 06:15AM

Netskope has made some configuration changes in the backend and currently validating the services.

INVESTIGATING about 2 years ago - at 02/20/2023 05:44AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 02/20/2023 05:04AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 02/20/2023 04:44AM

We are currently investigating this issue at the highest priority. Please see the support announcement for further details:
High level Impact statement:
1-Users will experience disconnections to websites/ SaaS applications for traffic steered via Netskope for all inline steering methods.
2-Tenant admins will experience UI errors.

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