Outage in Netskope

Service Impact to FR4 Data Center.

Resolved Major
February 06, 2025 - Started 16 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
UPDATE 15 days ago - at 02/07/2025 04:48PM

Netskope continues to monitor and there have been no further signs of degradation after implementing the previous mitigation strategy. Netskope is performing additional checks before confirming the issue is fully mitigated and resolved at this time.

UPDATE 15 days ago - at 02/07/2025 01:58PM

Netskope continues to monitor to ensure that the mitigation strategy has been successful. No issues have been detected at this time.

UPDATE 15 days ago - at 02/07/2025 09:50AM

Additional measures implemented to address this incident are currently being monitored

UPDATE 16 days ago - at 02/07/2025 06:47AM

Netskope is actively working towards resolving the issue

UPDATE 16 days ago - at 02/07/2025 02:58AM

Unfortunately, the deployed fix did not work as intended, Netskope continues to work towards the mitigation strategy

UPDATE 16 days ago - at 02/06/2025 10:48PM

The mitigation strategy has been implemented and its being validated

UPDATE 16 days ago - at 02/06/2025 09:04PM

Netskope continues to work on the mitigation strategy

UPDATE 16 days ago - at 02/06/2025 07:47PM

Netskope continues to work on the mitigation strategy

UPDATE 16 days ago - at 02/06/2025 07:01PM

Netskope has identified a potential root cause and is implementing a mitigation strategy

INVESTIGATING 16 days ago - at 02/06/2025 05:31PM

We are currently investigating this issue.

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