Outage in Netskope

Service Impact to BSB1 Data Center.

Resolved Major
March 07, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a service impacting incident at the BSB1 datacenter(s) for the following service(s) NPA Gateway. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
MITIGATED about 2 months ago - at 03/07/2025 06:57PM

The issue has been mitigated, we are continuing to monitor the results.

UPDATE about 2 months ago - at 03/07/2025 06:51PM

Netskope has completed implementation of the fix. BSB1 NPA service is being re-introduced into NewEdge.

UPDATE about 2 months ago - at 03/07/2025 06:25PM

Netskope has identified the potential root cause and is working on a fix.

UPDATE about 2 months ago - at 03/07/2025 06:05PM

Netskope has removed the NPA gateway service from NewEdge for BSB1 to allow users to connect to alternative data centers.

INVESTIGATING about 2 months ago - at 03/07/2025 05:50PM

We are currently investigating this issue.

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