Outage in Netskope
Service Impact to SYD2 Data Center.
Resolved Major
June 29, 2026 - Started 22 days ago
- Lasted about 19 hours
Incident Report
Summary AI Generated
**Netskope experienced a major 19-hour service incident affecting the Secure Web Gateway at its SYD2 data center.** To mitigate impact, Netskope removed the SYD2 point of presence from its NewEdge Traffic Management system, which resolved the immediate disruption. Root cause investigation remains ongoing, and SYD2 will stay offline from the traffic management system until it can be safely reintroduced.
We are investigating a service impacting incident at the SYD2 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
21 days ago - at 06/29/2026 09:18PM
Netskope continues to work on identifying a root cause. The SYD2 POP will remain out of New Edge Traffic Management system until a final root cause has been identified and the data center can be safely reintroduced.
MITIGATED
22 days ago - at 06/29/2026 05:34AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
22 days ago - at 06/29/2026 05:05AM
Netskope has removed the SYD2 POP from the NewEdge Traffic Management system aiming to minimize the customer impact and mitigate the issue.
INVESTIGATING
22 days ago - at 06/29/2026 04:36AM
We are currently investigating this issue.
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