Outage in Netskope
Service Impact to PVG1, PVG2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
**Netskope experienced a major service incident affecting Private Access and Secure Web Gateway at its Shanghai, China PVG1 and PVG2 data centers, lasting approximately 30 hours.** Both POPs were removed from the NewEdge traffic management system as a mitigation measure, with PVG2 restored after transient connectivity issues self-resolved, and PVG1 brought back online at 9:11 PM UTC on July 13, 2026 following a deployed fix. The root cause was identified and a permanent remedial action was applied, with Netskope continuing to monitor stability through Shanghai business hours.
We are investigating a service impacting incident at the PVG1, PVG2 datacenter(s) for the following service(s) Private Access and Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
7 days ago - at 07/14/2026 04:38AM
Netskope successfully deployed a fix and re-introduced PVG1 to the NewEdge traffic management system at 9:11 PM UTC on July 13, 2026. We will continue to monitor the environment closely throughout Shanghai business hours to ensure ongoing stability.
UPDATE
8 days ago - at 07/13/2026 07:51AM
The active customer impact has been mitigated. Netskope continues to work on completely restoring the Shanghai, China (PVG1) POP. The root cause has been identified, and Netskope is working on a remedial action to resolve the issue permanently.
MITIGATED
8 days ago - at 07/13/2026 07:48AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
8 days ago - at 07/13/2026 07:38AM
Netskope has added the Shanghai, China (PVG2) Data Plane back into the NewEdge traffic management system. The transient connectivity issues previously seen have auto-resolved, and network traffic stability has returned.
UPDATE
8 days ago - at 07/13/2026 06:48AM
PVG1 has also been removed from the NewEdge traffic management system to mitigate the impact.
UPDATE
8 days ago - at 07/13/2026 06:13AM
PVG2 has been removed from the NewEdge traffic management system for the NPA services. It has also been identified that the Secure Web Gateway services are impacted for PVG1 POP and Netskope actively devising a mitigation strategy for the same.
INVESTIGATING
8 days ago - at 07/13/2026 05:28AM
We are currently investigating this issue.
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