Outage in Netskope
Service Impact to AM2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
**Netskope experienced a major service incident at its AM2 data center lasting approximately 3.4 hours, impacting CASB API Data Protection, Core Services, Event Logging, and the Management Console WebUI.** The incident involved performance degradation of the AM2 management plane, which was partially mitigated before full recovery progressed. A fix was implemented and confirmed mitigated, with monitoring continuing to ensure stability.
We are investigating a service impacting incident at the AM2 datacenter(s) for the following service(s) CASB API Data Protection, Core Services, Event Logging, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
12 days ago - at 07/08/2026 11:07PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
12 days ago - at 07/08/2026 10:38PM
A fix has been implemented and we are monitoring the results.
UPDATE
12 days ago - at 07/08/2026 10:07PM
The performance degradation affecting the AM2 management plane has been partially mitigated, we anticipate that the servers and services will progressively recover until full functionality is completely restored.
INVESTIGATING
12 days ago - at 07/08/2026 08:56PM
We are currently investigating this issue.
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