Outage in Netskope
Service Impact to SJC1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major incident at its SJC1 data center affecting the Management Console WebUI, lasting approximately 1.4 hours. Engineers identified the root cause and restored service through controlled infrastructure remediation. The issue was mitigated and returned to monitoring status by 01:42 UTC on July 1, 2026.
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
20 days ago - at 07/01/2026 01:42AM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
20 days ago - at 07/01/2026 01:12AM
A fix has been implemented and we are monitoring the results.
UPDATE
20 days ago - at 07/01/2026 01:11AM
Netskope has identified the root cause and is actively executing mitigation activities to restore the affected services. Recovery is in progress through controlled infrastructure remediation, and Engineering continues to closely monitor the environment.
INVESTIGATING
20 days ago - at 07/01/2026 12:30AM
We are currently investigating this issue.
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