NetSuite Outage History

NetSuite experienced a 10.2-hour outage affecting the Application UI across multiple regions, causing service degradation and intermittent errors when users attempted to create and edit transaction types. The issue was identified after approximately 5.5 hours, followed by fix implementation and gradual service recovery. The incident was fully resolved with customers advised to contact support if they continued experiencing issues.

NetSuite experienced a 2.8-hour service degradation affecting the Application UI across multiple regions, impacting ERP functionality and user login capabilities for a subset of customers. The issue was identified, mitigated with a fix, and fully resolved with service recovery confirmed. Customers who continue experiencing problems were advised to contact NetSuite Customer Support through standard channels.

NetSuite experienced a 21-minute service disruption affecting SuiteAnswers across all regions, causing delays and errors when customers attempted to submit support cases or download/submit forms in the NetSuite Account Center. The issue impacted the primary support channel, requiring customers to use phone support for critical issues during the outage. The service was fully restored with normal functionality resuming for all affected support and account center operations.

NetSuite SuiteProjects Pro in the US Ashburn S region experienced a service degradation that affected customer access, including login functionality. The incident lasted 55 minutes, during which customers experienced reduced service quality when using the platform. The issue was identified, a fix was applied, and service was fully restored.

NetSuite SuiteProjects Pro in the US Ashburn S region experienced a major service degradation for 3 hours, affecting customers' ability to use the service including login functionality. The issue was identified and a fix was prepared, with service fully restored after approximately 3 hours of downtime.