NetSuite Outage History

NetSuite experienced a major service disruption affecting customers in the AP Hyderabad and AP Melbourne regions, preventing users from logging in or causing significant service degradation. The incident lasted approximately 2.1 hours, during which affected customers were unable to access the NetSuite application or experienced severely reduced functionality. The issue was resolved through the application of a targeted fix, with service recovery confirmed and full functionality restored.

NetSuite SuiteProjects Pro in the US Ashburn S region experienced a service degradation that affected customer access, including login functionality. The incident lasted approximately 1.2 hours and was fully resolved, with customers able to resume normal use of the service.

NetSuite Application UI in the AP Hyderabad region experienced a major service degradation that affected customers' ability to use the application interface normally. The incident lasted 29 minutes, during which users experienced reduced service quality when accessing NetSuite's user interface. The issue was identified, a fix was applied, and service was fully restored.

NetSuite Application UI in UK Newport experienced a major service degradation that lasted 15.1 hours, affecting customers' ability to use the application interface normally. The issue was identified, a fix was developed and applied, with some customers beginning to see service recovery before full resolution. The incident was fully resolved with customers advised to contact support if they continued experiencing issues.

NetSuite experienced a major incident affecting the Application UI in the UK Newport region, causing service degradation for customers accessing the platform. The issue was identified and a fix was applied to mitigate the problem. The incident was resolved after 2.1 hours of downtime.

NetSuite's SuiteAnswers service experienced a major outage affecting all regions, causing delays and errors when customers tried to submit support cases or download/submit forms in the NetSuite Account Center. The incident lasted 17 minutes and was fully resolved, with NetSuite advising customers to only contact support for critical issues during the outage.

NetSuite Payroll service experienced a major outage affecting all US data centers for 57 minutes on May 1st, 2026. Customers experienced service degradation when attempting to use the payroll functionality. The issue was fully resolved and normal service was restored.

NetSuite experienced a major service disruption affecting the Application UI and SuiteTalk services in the US Phoenix region for 11 minutes. Customers experienced degraded service when attempting to use these core NetSuite functions. The issue was fully resolved, with NetSuite advising customers to contact support if they continued experiencing problems.

NetSuite SuitePeople Payroll experienced a service degradation in the US Phoenix S region that affected customers' ability to use payroll functionality normally. The incident lasted approximately 8 minutes, from 08:38 to 08:42 UTC on April 8th, 2026. The issue was identified and resolved by NetSuite's team, with service restored to normal operations.

NetSuite experienced a major outage affecting the Application UI and ERP functionality across all regions for 1.3 hours. Customers experienced degraded service when attempting to use the NetSuite interface and core ERP features. The issue was identified, a fix was applied, and service was fully restored.