Outage in New Relic

Intermittent API and UI Irregularities - US and EU Region

Resolved Minor
September 27, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers in the US region may be experiencing login Irregularities in the US region
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/27/2024 10:24AM

We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.

INVESTIGATING 3 months ago - at 09/27/2024 08:33AM

We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.

INVESTIGATING 3 months ago - at 09/27/2024 07:56AM

We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.

INVESTIGATING 3 months ago - at 09/27/2024 07:25AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/27/2024 07:22AM

We are investigating intermittent connectivity issues between some New Relic services.
Customers in the US and EU regions may be experiencing intermittent issues rendering the New Relic UI and connecting to various APIs. Customers in the US region may be experiencing intermittent latency for data processing for some data types, resulting in delayed or false alert notifications.

INVESTIGATING 3 months ago - at 09/27/2024 06:44AM

Some customers in the US region may have experienced intermittent Login issues to create support cases and irregularities in the New Relic UI, Mobile, Synthetics Monitors and alerts notifications

INVESTIGATING 3 months ago - at 09/27/2024 06:29AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/27/2024 06:13AM

Some customers in the US region may be experiencing login Irregularities in the US region

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