Outage in New Relic
Data and UI Irregularities - US and EU regions
Resolved MajorIncident Report
We are currently investing an issue causing timeouts/query lag in NRDB
Components affected
New Relic APM : Europe New Relic Alerts : US New Relic Alerts : Europe New Relic APM : US New Relic Browser : Europe New Relic Infrastructure : US New Relic Infrastructure : Europe New Relic Auto-Telemetry with Pixie : US New Relic Logs : US New Relic AWS Lambda Integration : US New Relic Logs : Europe New Relic Browser : US New Relic Mobile : Europe New Relic Infrastructure Agent : US New Relic Infrastructure Agent : Europe New Relic Dashboards : US New Relic NRQL : Europe New Relic Log API : US New Relic Log API : Europe New Relic Serverless : Europe New Relic Incident Intelligence : US New Relic Metric API : US New Relic Metric API : Europe New Relic Infrastructure : US New Relic Synthetics : Europe New Relic Infrastructure : Europe New Relic OTLP API : US New Relic OTLP API : Europe New Relic Infrastructure Integrations : US New Relic Infrastructure Integrations : Europe New Relic Logs : US New Relic Logs : Europe New Relic Lookout : US New Relic Mobile : US New Relic Open Instrumentation : US New Relic Proactive Detection : US New Relic Serverless : US New Relic Synthetics : USNeed to monitor New Relic outages?
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 01/12/2026 06:10PM
Our teams have resolved two concurrent service interruptions affecting data ingestion and query services.
On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC.
Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
IDENTIFIED
22 days ago - at 01/12/2026 05:36PM
Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.
INVESTIGATING
23 days ago - at 01/12/2026 03:53PM
We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.
INVESTIGATING
23 days ago - at 01/12/2026 03:22PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 01/12/2026 03:21PM
We are currently investing an issue causing timeouts/query lag in NRDB
Latest New Relic outages
Alert Irregularities - US - 13 days ago
Alert Irregularities in the US and EU Region - about 2 months ago
Connection issues with Ingest in EU - 3 months ago
UI Irregularities in EU Region - 3 months ago
Potential Service Interruption - 3 months ago
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