Outage in New Relic
Synthetics Manager
Resolved MinorIncident Report
Summary AI Generated
New Relic's Synthetics Job Manager experienced delays in processing Synthetics Checks execution data for some US region customers over an 11-hour period on April 9th, 2026. The issue affected the availability and timeliness of synthetic monitoring query results, with some impacted data potentially unrecoverable. The service interruption was investigated, fixed, and resolved, with normal operations restored.
Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/09/2026 08:46PM
Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
MONITORING
20 days ago - at 04/09/2026 04:48PM
Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
MONITORING
20 days ago - at 04/09/2026 02:05PM
Our team has now issued a fix and are monitoring the issue.
IDENTIFIED
20 days ago - at 04/09/2026 12:28PM
We have identified the issue and working on a solution
INVESTIGATING
20 days ago - at 04/09/2026 09:51AM
Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.
Latest New Relic outages
Issue when querying live edge data in the US region - 16 days ago
NrComputeUsage is 0 for ScannedEvents - about 1 month ago
Data Irregularities - US Region - about 1 month ago
Data Irregularities - about 2 months ago
Delay in executing synthetics monitors - about 2 months ago
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