Outage in New Relic
Issue when querying live edge data in the US region
Resolved MinorIncident Report
Summary AI Generated
New Relic experienced a 2.7-hour outage affecting customers' ability to query live edge data in the US region, with some synthetic monitors also stopping during the incident. The issue impacted Dashboards, Logs, and Synthetics services in the US region, while data ingest and alert notifications continued to function normally. The problem was resolved and all impacted services returned to normal operations.
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 04/13/2026 03:17PM
Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.
INVESTIGATING
about 14 hours ago - at 04/13/2026 02:41PM
We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. We will continue to provide updates as we have more information to share, or by 3:30 PM UTC.
INVESTIGATING
about 15 hours ago - at 04/13/2026 01:58PM
We are continuing to investigate an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. Technical teams are actively engaged and are exploring mitigation steps to address the issue. Data ingest and alert notifications are not impacted by this interruption.
INVESTIGATING
about 16 hours ago - at 04/13/2026 12:55PM
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
INVESTIGATING
about 16 hours ago - at 04/13/2026 12:49PM
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
INVESTIGATING
about 16 hours ago - at 04/13/2026 12:44PM
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
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