Outage in New Relic
Data Irregularities - US Region
Resolved MinorIncident Report
Summary AI Generated
New Relic experienced a 20-minute service interruption affecting US region customers with Azure integrations, who encountered 5xx errors when sending data, real-time data viewing issues, and delayed or missing alert notifications. The incident impacted multiple components including APM, Infrastructure, Browser, Mobile, APIs, and Synthetics services across the US region. The service was restored to normal operation, though some impacted data may not be recoverable.
We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
Components affected
New Relic NRQL : US New Relic Serverless : US New Relic Metric API : US New Relic Mobile Agent : US New Relic Trace API : US New Relic Synthetics : US New Relic APM : US New Relic APM Agent : US New Relic Browser Agent : US New Relic Infrastructure : US New Relic Incident Intelligence API : US New Relic Log API : US New Relic Browser : US New Relic Mobile : US New Relic Infrastructure Agent : US New Relic OTLP API : US New Relic Synthetics : US New Relic Logs : US New Relic Event API : USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 03/20/2026 04:10PM
We have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
INVESTIGATING
27 days ago - at 03/20/2026 03:59PM
We are seeing recovery for Azure integrations at this time. Some customers in the US region with Azure integrations may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
INVESTIGATING
27 days ago - at 03/20/2026 03:53PM
We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
INVESTIGATING
27 days ago - at 03/20/2026 03:52PM
We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
Latest New Relic outages
Issue when querying live edge data in the US region - 3 days ago
Synthetics Manager - 7 days ago
NrComputeUsage is 0 for ScannedEvents - 24 days ago
Data Irregularities - about 1 month ago
Delay in executing synthetics monitors - about 2 months ago
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