Outage in New Relic

Data Irregularities

Resolved Major

March 02, 2026 - Started about 18 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

New Relic experienced a major service incident lasting 2.7 hours where customers in US and EU regions encountered delayed data in queries, charts, and dashboards, along with delayed or missing alert notifications. The incident affected all major New Relic components including APM, Browser, Infrastructure, Mobile, Synthetics, and various APIs across both regions. The service was fully restored with all impacted services returning to normal operation after monitoring showed signs of recovery.

Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

Components affected

New Relic APM : US New Relic APM : Europe New Relic APM Agent : US New Relic APM Agent : Europe New Relic Browser : US New Relic Browser : Europe New Relic Browser Agent : US New Relic Browser Agent : Europe New Relic Infrastructure : US New Relic Infrastructure : Europe New Relic Event API : US New Relic Event API : Europe New Relic Logs : US New Relic Logs : Europe New Relic Incident Intelligence API : US New Relic Incident Intelligence API : Europe New Relic Mobile : US New Relic Mobile : Europe New Relic Infrastructure Agent : US New Relic Infrastructure Agent : Europe New Relic NRQL : US New Relic NRQL : Europe New Relic Log API : US New Relic Log API : Europe New Relic Serverless : US New Relic Serverless : Europe New Relic Metric API : US New Relic Metric API : Europe New Relic Synthetics : US New Relic Synthetics : Europe New Relic Mobile Agent : US New Relic Mobile Agent : Europe New Relic OTLP API : US New Relic OTLP API : Europe New Relic Trace API : US New Relic Trace API : Europe New Relic Synthetics : US New Relic Synthetics : Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 15 hours ago - at 03/03/2026 02:59AM

We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data.

MONITORING about 15 hours ago - at 03/03/2026 02:28AM

We continue to see signs of recovery as we monitor impacted services. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will continue to provide updates until services return to normal operations.

INVESTIGATING about 17 hours ago - at 03/03/2026 01:02AM

We are still investigating the an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have been seeing signs of recovery, and will continue to provide updates until services are restored to normal operations.

INVESTIGATING about 17 hours ago - at 03/03/2026 12:36AM

We are continuing to investigate an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

INVESTIGATING about 18 hours ago - at 03/03/2026 12:21AM

Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

INVESTIGATING about 18 hours ago - at 03/03/2026 12:19AM

Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

Latest New Relic outages

Delay in executing synthetics monitors - 1 day ago

Distributed Tracing Errors for US and EU Regions - 26 days ago

Alert Irregularities - US - about 1 month ago

Data and UI Irregularities - US and EU regions - about 2 months ago

Alert Irregularities in the US and EU Region - 2 months ago

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