Outage in New Relic

Data Irregularities in the EU Region

Resolved Major
March 18, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
Components affected
New Relic Log API : Europe New Relic Infrastructure Agent and Integrations : Europe New Relic Mobile Agent : Europe New Relic Event API : Europe New Relic APM Agent : Europe New Relic Browser Agent : Europe New Relic Metrics API : Europe New Relic Trace API : Europe
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/18/2025 07:36PM

Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.

IDENTIFIED about 2 months ago - at 03/18/2025 07:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/18/2025 06:58PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/18/2025 06:57PM

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

MONITORING about 2 months ago - at 03/18/2025 06:55PM

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

INVESTIGATING about 2 months ago - at 03/18/2025 06:50PM

We are investigating an issue with data ingest for various data types. Some customers in the EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

Latest New Relic outages

UI Irregularities and Alert Degradation in US Region - 22 days ago
Infrastructure Alerts- False Host Not Reporting - about 2 months ago
Brief Alert Degradation in EU Region - 2 months ago
Degraded Query Functionality in the US Region - 2 months ago
Potential Service Interruption - 2 months ago

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